Frequently Asked Questions

What kind of laboratory equipment does Science Kits China offer to schools and institutions?
Science Kits China offers an extensive line of Educational Laboratory Equipment designed for schools, colleges, and universities, including:
Physics Laboratory Equipment (motion sensors, electrical circuit kits, optics benches),
Biology Laboratory Equipment (microscopes, dissection kits, slides),
Chemistry Laboratory Equipment (glassware, burettes, chemicals, titration sets),
Maths Laboratory Equipment (geometric models, math kits),
and Engineering Laboratory Equipment (mechanical testing, fluid dynamics, control systems).
For a comprehensive product review, check our Product Categories.
How do I place an order for laboratory equipment?
To buy our School Laboratory Equipment or other products:
Explore our online catalog,
Add items to your cart,
Proceed to checkout and enter shipping and payment information,
Receive order confirmation via email.
For bulk or international orders, contact our sales team.
Does Science Kits China ship worldwide?
Yes, we offer international shipping for all our Science Laboratory Equipment and Kits. Shipping is secure, tracked, and documented. Use our inquiry form for quotes and delivery times.
Are your laboratory products in accordance with international education standards?
Yes, our Educational Laboratory Equipment complies with ISO certifications and safety standards. Our equipment is used widely across Asia, Africa, and the Middle East. Customization is available to meet curricular needs.
What is the delivery lead time for school science kits and laboratory equipment?
Lead times depend on product types: standard science kits ship in 5–10 business days, whereas custom engineering or microscope equipment may take 10–20 business days. Contact customer support for urgent or large orders.
What warranty and after-sales service do you provide?
All products come with a 12-month manufacturer warranty for defects. Extended warranties are available for microscopes and analytical instruments. Contact [email protected] for support.
Can we request a sample or product demo before bulk purchasing?
Yes, samples and demos are available for certain items such as Microscopes, TVET Equipment, and Analytical Instruments by filling out our Sample Request Form.
What payment options are available for international buyers?
We accept Bank Transfer (SWIFT), PayPal, Credit/Debit Cards through secure checkout, and Letter of Credit for institutions.
Does Science Kits China offer custom laboratory solutions?
Yes, including lab layout planning, customized science kits, and bulk packaging services tailored to client curricular and institutional requirements.
Do product guides and installation instructions come with orders?
Yes, product guides and manuals come with physics, microscope, and engineering equipment. Digital copies are available upon request.
Are laboratory chemicals available for purchase?
Yes, we provide a range of educational Laboratory Chemicals designed for school safety and research-grade purity. Browse online or contact sales.
How do I monitor my order after purchase?
Tracking information is emailed after shipping. For real-time tracking or inquiries, contact [email protected].
Do you provide lab glassware? What standards do you follow?
Yes, we offer Laboratory Glassware such as beakers, flasks, test tubes, and burettes made from borosilicate glass compliant with ASTM and ISO standards.
How does Science Kits China assist TVET and vocational training laboratories?
We supply TVET Laboratory Equipment for electrical, mechanical, civil, automotive, and control system training in technical schools worldwide.
How do I get quotations or technical inquiries?
Contact us via our Contact Form, email [email protected], or via live chat on our website.
How do I determine the correct science kits or lab equipment for my institution?
Selection depends on curriculum level and subject. Consult our buying guide or advisors via our Contact Page.
How to request a formal quotation or pro forma invoice?
Send your product list, quantity, and details to [email protected].
Are your products compatible with international educational curricula?
Yes, our products are compatible with Cambridge, CBSE, IGCSE, IB, and national education boards; see our curriculum-based kits.
How to check product stock availability?
Stock levels are shown in real time on each product page. Contact our support for bulk or special item availability.
Can I get assistance selecting analytical or diagnostic equipment?
Yes, our technical advisors can help with selecting spectrophotometers, centrifuges, microscopes, and more. Contact via our Contact Page.
Which institutions typically purchase from Science Kits China?
Our clients include schools, universities, research institutions, training colleges, NGOs, and donor agencies.
Do you offer training or setup support for engineering lab equipment?
Yes. We provide remote training, setup guides, and installation support for engineering equipment. Contact [email protected] for sessions.
How are laboratory chemicals packed and shipped?
Chemicals are UN-certified packaged with spill-proof containers and MSDS documentation. Purchase is limited to authorized institutions.
How do I confirm product authenticity or origin?
Products carry batch numbers, certificates of conformity, and MSDS for chemicals. Verify authenticity via product verification or contact.
What microscope types are available and how do I select one?
We offer monocular, compound binocular, and digital USB microscopes for schools, higher education, and distance learning. See our Microscopes Guide for comparison.
What quality assurance measures do you follow?
ISO 9001 certified QC processes, product inspections, and pre-shipment testing ensure quality. Video confirmation upon request.
Can distributors or resellers purchase from you?
Yes. Resellers and education suppliers can register. Contact [email protected] for details.
Do you offer math and science combination kits?
Yes, grade-specific cross-disciplinary kits combining Maths, Physics, and Biology are available. See our Combo Science Kits.
What is your returns and exchange policy?
Returns accepted for defects or wrong items within 15 days of receipt. Detailed guidelines available on our Returns page.
How can I contact Science Kits China?
Contact us via Contact Form, email [email protected], or Live Chat. Response within 24-48 business hours.

Office Address

Works:Tugalpur, Kwai Chung,
Castle Peak Rd - Kwai Chung, Tung Luen Industrial Building

[email protected]

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